Working with Cenvet

We measure the success of our service standards across our two key benchmarks: Service and Deliveries.

Customer-Service Standards

Cenvet Australia is dedicated to providing our customers with the highest possible level of service. Cenvet Australia has an extensive amount of experience in the veterinary industry, 12,000+ products on offer and a dedicated delivery network aimed at providing our clients with express delivery.

We maintain our high standards by setting elevated performance standards and ensuring these are consistently met.

Service Benchmarks

Precision Rates: Precision rates measure order accuracy, and are monitored in each warehouse to ensure that our customers continue to experience a high level of service satisfaction. Our current target is to deliver the correct products and the correct quantities 99.0% of the time. Our current rate is 99.97%, well in excess of even our own demanding standards.

Delivery Standards

Fast Delivery: All metro orders received before 11am are delivered the same day. Outer-metro orders placed before 3.30pm are delivered overnight.

Order fulfilment: Our goal is to dispatch at least 90.0% of a customer's requirement each time they order. Currently, we are achieving 92.0%, and with continuing enhancements to our computer system we expect to improve our fulfilment rate.

Distribution

Cenvet Australia operates four warehouses strategically located to serve veterinarians across Australia. Our plans include the introduction of additional satellite warehouses, which will improve stock-turnaround times and ensure that our clients receive even fresher and longer-dated stock each time they order.

Our national distribution network is one of our primary focuses. As a result of this, we are continually identifying and implementing opportunities to improve this service.